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HE Unit Template
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Models of Case Management
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CHSUG2004 - Models of Case Management
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20260200
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Course
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3.2
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2026-09-10
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2026-09-10
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Social Work, Community & Human Services
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Institute of Education, Arts & Community
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Social Work, Community & Human Services
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Undergraduate
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15
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.125
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090515
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Welfare Studies
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090515 - Welfare Studies
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<a href="http://www.federation.edu.au/locate/unit/chsug2004">View unit fees</a>
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Graded (e.g. HD, D, C, etc)
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7
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Bachelor Degree
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Intermediate
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1
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<p>This unit supports students to develop a critical awareness and knowledge of the models of practice used in case management in social work and community and human services across diverse fields and areas of practice. Emphasis is placed on building skill in the different interventions used in case management, particularly as it related to complex case issues. By the end of the unit students will be developing engagement and communication skills specific to welfare case management as well as skills in assessment and review, case planning and strategies for inter and intra agency networking to support effective case management. Students will apply theories and models of practice to underpin their case management practice through the use of case studies.</p>
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<p>•Introduction to case management: - What is case management /case work/ case co-ordination? - Historical development of case management and contemporary socio-political context - Current issues and trends - Delivery of case management in a range of areas of practice such as family violence, mental health, aged care, youth, alcohol and other drugs, and diverse cultural groups.<br>
•Roles and skills of case managers: - A range of skills required in case management practice including assessment, case planning, goal setting, case recording, collaboration, advocacy etc. - Ethical roles and responsibilities such as confidentiality, informed consent, and boundaries - The use of policy, programmatic and legislative frameworks - The use of theories and models of practice in case management practice.<br>
•Stages of the case management process: - Engagement - Assessment - Intervention - Endings.</p>
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<p>Where supplementary assessment is available a student must have failed overall in the Unit but gained a final mark of 45 per cent or above, has completed all major assessment tasks (including all sub-components where a task has multiple parts) as specified in the Unit Description and is not eligible for any other form of supplementary assessment.</p>
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2027
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2026
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CHSUG2004 - Models of Case Management
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CHSUG2004 - Models of Case Management
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Overview
Key information
Requisites
Learning outcomes
Assessment
FedTASK
Parent Region
Overview
Unit description
<p>This unit supports students to develop a critical awareness and knowledge of the models of practice used in case management in social work and community and human services across diverse fields and areas of practice. Emphasis is placed on building skill in the different interventions used in case management, particularly as it related to complex case issues. By the end of the unit students will be developing engagement and communication skills specific to welfare case management as well as skills in assessment and review, case planning and strategies for inter and intra agency networking to support effective case management. Students will apply theories and models of practice to underpin their case management practice through the use of case studies.</p>
Unit content
<p>•Introduction to case management: - What is case management /case work/ case co-ordination? - Historical development of case management and contemporary socio-political context - Current issues and trends - Delivery of case management in a range of areas of practice such as family violence, mental health, aged care, youth, alcohol and other drugs, and diverse cultural groups.<br> •Roles and skills of case managers: - A range of skills required in case management practice including assessment, case planning, goal setting, case recording, collaboration, advocacy etc. - Ethical roles and responsibilities such as confidentiality, informed consent, and boundaries - The use of policy, programmatic and legislative frameworks - The use of theories and models of practice in case management practice.<br> •Stages of the case management process: - Engagement - Assessment - Intervention - Endings.</p>
Key information
Institute / school:
Institute of Education, Arts & Community
Discipline:
Social Work, Community & Human Services
Study level:
Undergraduate
Credit points:
15
EFTSL:
0.125
Field of education:
090515 - Welfare Studies
Offering:
<p><strong>Semester 2</strong><p>Ballarat - Mt Helen (On Campus)</p><p>Berwick (On Campus)</p><p>Flexible Delivery - Ballarat (Blended)</p><p>Flexible Delivery - Berwick (Blended)</p><p>Flexible Delivery - Gippsland (Blended)</p><p>Gippsland - Churchill (On Campus)</p><p>On-line Learning</p></p>
Grade scheme:
Graded (e.g. HD, D, C, etc)
Placement component:
No
Fee information:
<a href="http://www.federation.edu.au/locate/unit/chsug2004">View unit fees</a>
Requisites
Prerequisite
<p>must have completed 1 of WELSI1003/<a href="/ords/r/curriculum/catalogue/course?p6_code=BSWUG1002" target="_blank">BSWUG1002</a>/<a href="/ords/r/curriculum/catalogue/course?p6_code=CHSUG1002" target="_blank">CHSUG1002</a>/<a href="/ords/r/curriculum/catalogue/course?p6_code=CHSUG1003" target="_blank">CHSUG1003</a></p>
Corequisite
None
Exclusion
<p>must not have completed WELSI2101</p>
Learning outcomes
Learning outcomes
<p>On successful completion of this unit, students are expected to gain the following [K]nowledge, [S]kills and [A]pplication of knowledge & skills</p>
Learning Outcomes
Ref
Outcome
K1
<p>Critically review different theories and models of practice used in case management.</p>
K2
<p>Identify and examine a range of assessment frameworks and interventions used in case management.</p>
K3
<p>Explore the socio-political context of case management practice and current trends.</p>
K4
<p>Identify and examine the basic roles and ethical responsibilities of case management professionals.</p>
K5
<p>Explore and examine the impact of policy, organisational and legislative frameworks on case management practice.</p>
K6
<p>Develop knowledge of all stages of the case management process including engagement, assessment, intervention and endings.</p>
S1
<p>Utilise theories and models of practice to inform choice of assessment and intervention strategies.</p>
S2
<p>Engage and communicate effectively in case management settings.</p>
S3
<p>Plan for all stages of the case management process including engagement, assessment, intervention and ending.</p>
S4
<p>Analyse cases in relation to contextual issues, current trends, and policy/legislative frameworks.</p>
S5
<p>Apply case management models to case studies in a range of areas of practice.</p>
S6
<p>Apply relevant ethical, policy, and legislative frameworks to case management scenarios.</p>
A1
<p>Analyse the complexity of systems and structures that impact on case management and how to apply models and frameworks to address these barriers.</p>
A2
<p>Apply a range of theoretical approaches, a range of models of practice and a variety of approaches to appropriate fields of practice.</p>
A3
<p>Communicate effectively to engage with a diverse range of clients and professionals.</p>
Assessment
Learning Tasks and Assessment
Ref
Learning task
Assessment type
Weighting
Learning outcomes assessed
1
<p>Develop key elements of the case management process</p>
<p>Case management portfolio</p>
<p>30-50%</p>
K1, K2, K4, K5, K6, S1, S3, S4, S5, S6, A1, A2, A3
2
<p>Critique case management within a specific field of practice</p>
<p>Research report</p>
<p>20-40%</p>
K1, K2, K3, K5, S1, S4, S5, S6, A2
3
<p>Explore current issues and debates in various fields and areas of practice, including ethical, legislative or organisational trends impacting upon case management practice</p>
<p>Presentation (in class or via Virtual Classrooms/video)</p>
<p>15-30%</p>
K3, K4, K5, S2, S4, S6, A1, A3
Supplementary assessment available:
Yes
Supplementary assessment information:
<p>Where supplementary assessment is available a student must have failed overall in the Unit but gained a final mark of 45 per cent or above, has completed all major assessment tasks (including all sub-components where a task has multiple parts) as specified in the Unit Description and is not eligible for any other form of supplementary assessment.</p>
FedTASK
FedTASK
Description of FedTASK outcome
Level
FedTASK 1: Interpersonal
The ability to effectively communicate, interact and work with others both individually and in groups.
<p>Level 2 - Student demonstrates some independence within provided guidelines</p>
FedTASK 2: Leadership
The ability to apply professional skills and behaviours in leading others.
<p>Level 2 - Student demonstrates some independence within provided guidelines</p>
FedTASK 3: Critical Thinking and Creativity
The ability to work in complexity and ambiguity using imagination to create new ideas.
<p>Level 2 - Student demonstrates some independence within provided guidelines</p>
FedTASK 4: Digital Literacy
The ability to work fluently across a range of tools and applications to achieve a range of skills.
<p>Level 2 - Student demonstrates some independence within provided guidelines</p>
FedTASK 5: Sustainable and Ethical Mindset
The ability to consider and assess the consequences and impact of ideas and actions in enacting ethical and sustainable decisions.
<p>Level 2 - Student demonstrates some independence within provided guidelines</p>
FedTASK
<p>Federation University recognises that students require key transferable employability skills to prepare them for their future workplace and society. FedTASKs (<strong>T</strong>ransferable <strong>A</strong>ttributes <strong>S</strong>kills and <strong>K</strong>nowledge) provide a targeted focus on five key, transferable Attributes, Skills, and Knowledge that are embedded within curriculum, developed gradually towards successful measures and interlinked with cross-discipline and co-operative learning opportunities.</p>
Key information
Institute / school:
Institute of Education, Arts & Community
Discipline:
Social Work, Community & Human Services
Study level:
Undergraduate
Credit points:
15
EFTSL:
0.125
Field of education:
090515 - Welfare Studies
Offering:
<p><strong>Semester 2</strong><p>Ballarat - Mt Helen (On Campus)</p><p>Berwick (On Campus)</p><p>Flexible Delivery - Ballarat (Blended)</p><p>Flexible Delivery - Berwick (Blended)</p><p>Flexible Delivery - Gippsland (Blended)</p><p>Gippsland - Churchill (On Campus)</p><p>On-line Learning</p></p>
Grade scheme:
Graded (e.g. HD, D, C, etc)
Placement component:
No
Fee information:
<a href="http://www.federation.edu.au/locate/unit/chsug2004">View unit fees</a>
Additional information
Add Info Static Text
Internal reference: CHSUG2004 - U3.2