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Digital Transformation: Service Design (Masters)
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GPSIT5010 - Digital Transformation: Service Design (Masters)
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20250200
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1.1
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2026-09-10
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2026-09-10
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Information Technology
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Institute of Innovation, Science & Sustainability
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Information Technology
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Postgraduate - Coursework
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15
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.125
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020109
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Algorithms
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020109 - Algorithms
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<a href="http://www.federation.edu.au/locate/unit/gpsit5010">View unit fees</a>
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Graded (e.g. HD, D, C, etc)
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9
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Masters Degree
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<p>This project prepares students to engage in digital transformation through service design. Teams will learn foundational skills in research, prototyping, and strategic planning, working with real-world problems to create digital service solutions. The unit introduces key methods and tools used in service design projects, preparing learners for further studies and professional application</p>
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<p>Sprint 1 (2 Weeks)</p>
<p>Introduction to service design and digital transformation. Teams will explore the problem scenario, define project goals, and set up project roles and responsibilities.</p>
<p>Sprint 2 (2 Weeks)</p>
<p>Teams will collect and analyse data using primary and secondary research methods to identify user needs and service design opportunities.</p>
<p>Sprint 3 (2 Weeks)</p>
<p>Teams will develop user personas and journey maps to visualise the service experience, focusing on aligning with user needs.</p>
<p>Sprint 4 (2 Weeks)</p>
<p>Teams will create simple prototypes based on the research and user journey insights. This sprint focuses on iterative design and feedback loops.</p>
<p>Sprint 5 (2 Weeks)</p>
<p>Teams will refine their prototypes based on feedback, perform basic usability testing, and make necessary adjustments.</p>
<p>Sprint 6 (2 Weeks)</p>
<p>Teams will present their final service design solutions to stakeholders, accompanied by a reflective report on the process, outcomes, and areas for improvement.</p>
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<p>Where supplementary assessment is available a student must have failed overall in the Unit but gained a final mark of 45 per cent or above, has completed all major assessment tasks (including all sub-components where a task has multiple parts) as specified in the Unit Description and is not eligible for any other form of supplementary assessment.</p>
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2027
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2026
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GPSIT5010 - Digital Transformation: Service Design (Masters)
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GPSIT5010 - Digital Transformation: Service Design (Masters)
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2026
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Overview
Key information
Requisites
Learning outcomes
Assessment
Parent Region
Overview
Unit description
<p>This project prepares students to engage in digital transformation through service design. Teams will learn foundational skills in research, prototyping, and strategic planning, working with real-world problems to create digital service solutions. The unit introduces key methods and tools used in service design projects, preparing learners for further studies and professional application</p>
Unit content
<p>Sprint 1 (2 Weeks)</p> <p>Introduction to service design and digital transformation. Teams will explore the problem scenario, define project goals, and set up project roles and responsibilities.</p> <p>Sprint 2 (2 Weeks)</p> <p>Teams will collect and analyse data using primary and secondary research methods to identify user needs and service design opportunities.</p> <p>Sprint 3 (2 Weeks)</p> <p>Teams will develop user personas and journey maps to visualise the service experience, focusing on aligning with user needs.</p> <p>Sprint 4 (2 Weeks)</p> <p>Teams will create simple prototypes based on the research and user journey insights. This sprint focuses on iterative design and feedback loops.</p> <p>Sprint 5 (2 Weeks)</p> <p>Teams will refine their prototypes based on feedback, perform basic usability testing, and make necessary adjustments.</p> <p>Sprint 6 (2 Weeks)</p> <p>Teams will present their final service design solutions to stakeholders, accompanied by a reflective report on the process, outcomes, and areas for improvement.</p>
Key information
Institute / school:
Institute of Innovation, Science & Sustainability
Discipline:
Information Technology
Study level:
Postgraduate - Coursework
Credit points:
15
EFTSL:
0.125
Field of education:
020109 - Algorithms
Offering:
<p><strong>Semester 1</strong><p>Melbourne City Campus (On Campus)</p></p> <p><strong>Semester 2</strong><p>Melbourne City Campus (On Campus)</p></p>
Grade scheme:
Graded (e.g. HD, D, C, etc)
Placement component:
No
Fee information:
<a href="http://www.federation.edu.au/locate/unit/gpsit5010">View unit fees</a>
Requisites
Prerequisite
None
Corequisite
None
Exclusion
None
Learning outcomes
Learning outcomes
<p>On successful completion of this unit, students are expected to gain the following [K]nowledge, [S]kills and [A]pplication of knowledge & skills</p>
Learning Outcomes
Ref
Outcome
K1
<p>Analyse and articulate the core principles and advanced methodologies of service design within the context of digital transformation, integrating theoretical and practical perspectives. </p>
K2
<p>Synthesize knowledge of the iterative process of developing and refining prototypes for user-centered service design, incorporating feedback loops and user testing insights. </p>
K3
<p>Assess the strategic importance of aligning service design strategies with user needs and business objectives, integrating insights from both qualitative and quantitative data.</p>
S1
<p>Conduct comprehensive primary and secondary research for service design purposes, utilizing advanced analytical tools and methods to generate actionable insights. </p>
S2
<p>Design and present sophisticated user journey maps, personas, and service prototypes, employing advanced visualization techniques and storytelling methods to effectively communicate design concepts. </p>
S3
<p>Utilize advanced tools and methodologies to develop and justify service design recommendations, incorporating iterative feedback and strategic insights into the decision-making process.</p>
A1
<p>Analyse and apply research findings to define and articulate complex service design problems, integrating advanced problem-solving techniques to address identified issues. </p>
A2
<p>Develop and refine high-fidelity prototypes that align with user needs and business goals, utilizing iterative design processes and user feedback to ensure effectiveness and relevance. </p>
A3
<p>Conduct a reflective evaluation of the service design process and team outcomes, both in-person and online, applying advanced analytical methods to assess effectiveness, identify areas for improvement, and integrate lessons learned into future projects.</p>
Assessment
Learning Tasks and Assessment
Ref
Learning task
Assessment type
Weighting
Learning outcomes assessed
1
<p>A report analysing primary and secondary research findings, focusing on user needs </p>
<p>Research Findings and User Analysis</p>
<p>20-30%</p>
K1, K2, S1, S2, A1
2
<p>A simple prototype of the service design solution, with iterations based on feedback.</p>
<p>Prototype Development</p>
<p>25-30%</p>
K3, S3, A2
3
<p>A team presentation of the final service design solution, accompanied by a reflective report.</p>
<p>Final Presentation and Reflective Report</p>
<p>40-55%</p>
K2, K3, S3, A3
Supplementary assessment available:
Yes
Supplementary assessment information:
<p>Where supplementary assessment is available a student must have failed overall in the Unit but gained a final mark of 45 per cent or above, has completed all major assessment tasks (including all sub-components where a task has multiple parts) as specified in the Unit Description and is not eligible for any other form of supplementary assessment.</p>
Key information
Institute / school:
Institute of Innovation, Science & Sustainability
Discipline:
Information Technology
Study level:
Postgraduate - Coursework
Credit points:
15
EFTSL:
0.125
Field of education:
020109 - Algorithms
Offering:
<p><strong>Semester 1</strong><p>Melbourne City Campus (On Campus)</p></p> <p><strong>Semester 2</strong><p>Melbourne City Campus (On Campus)</p></p>
Grade scheme:
Graded (e.g. HD, D, C, etc)
Placement component:
No
Fee information:
<a href="http://www.federation.edu.au/locate/unit/gpsit5010">View unit fees</a>
Additional information
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Internal reference: GPSIT5010 - U1.1