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HE Unit Template
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IT Service Management and Professional Culture
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ITECH7400 - IT Service Management and Professional Culture
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20260200
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Course
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Unit
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3.1
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2026-09-10
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2026-09-10
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Information Technology
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Institute of Innovation, Science & Sustainability
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Information Technology
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Postgraduate - Coursework
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15
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.125
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029999
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Information Technology, n.e.c.
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029999 - Information Technology, n.e.c.
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<a href="http://www.federation.edu.au/locate/unit/itech7400">View unit fees</a>
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Graded (e.g. HD, D, C, etc)
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Masters Degree
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Advanced
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<p>This unit prepares you for a career in the information technology profession. You will review and apply ethical theories and the industry body code of ethics in a dynamic service driven IT workplace environment. The unit will help you to understand the importance of business and IT strategic alignment, and develop and implement change strategies adopting information technology infrastructure library (ITIL) processes to improve the efficiency of an organisation’s IT operations. You will acquire knowledge of the ITIL® framework and be able to integrate its principles into modern Information Technology Service Management practice. The contents may include service strategy, service design, service transition, service operation, continual service improvement, processes and functions. You will also consider career planning, service management and other professional IT certifications.</p>
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<p>Ethical decision making context.<br>
Industry body code of ethics.<br>
Business and IT strategy alignment.<br>
IT organisational change.<br>
Human behaviour and IT workplace culture.<br>
Information technology infrastructure library (ITIL).<br>
Services, processes and functions.<br>
Service strategy.<br>
Service design.<br>
Service transition.<br>
Service operation.<br>
Best practice IT service management.<br>
Career planning, SFIA, CBOK, and certifications.</p>
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<p>Where supplementary assessment is available a student must have failed overall in the Unit but gained a final mark of 45 per cent or above, has completed all major assessment tasks (including all sub-components where a task has multiple parts) as specified in the Unit Description and is not eligible for any other form of supplementary assessment.</p>
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2027
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2026
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ITECH7400 - IT Service Management and Professional Culture
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ITECH7400 - IT Service Management and Professional Culture
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Semester
Semester 1
Semester 2
Summer Semester
Year
2027
2026
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Overview
Key information
Requisites
Learning outcomes
Assessment
Parent Region
Overview
Unit description
<p>This unit prepares you for a career in the information technology profession. You will review and apply ethical theories and the industry body code of ethics in a dynamic service driven IT workplace environment. The unit will help you to understand the importance of business and IT strategic alignment, and develop and implement change strategies adopting information technology infrastructure library (ITIL) processes to improve the efficiency of an organisation’s IT operations. You will acquire knowledge of the ITIL® framework and be able to integrate its principles into modern Information Technology Service Management practice. The contents may include service strategy, service design, service transition, service operation, continual service improvement, processes and functions. You will also consider career planning, service management and other professional IT certifications.</p>
Unit content
<p>Ethical decision making context.<br> Industry body code of ethics.<br> Business and IT strategy alignment.<br> IT organisational change.<br> Human behaviour and IT workplace culture.<br> Information technology infrastructure library (ITIL).<br> Services, processes and functions.<br> Service strategy.<br> Service design.<br> Service transition.<br> Service operation.<br> Best practice IT service management.<br> Career planning, SFIA, CBOK, and certifications.</p>
Key information
Institute / school:
Institute of Innovation, Science & Sustainability
Discipline:
Information Technology
Study level:
Postgraduate - Coursework
Credit points:
15
EFTSL:
0.125
Field of education:
029999 - Information Technology, n.e.c.
Offering:
<p><strong>Semester 2</strong><p>Melbourne City Campus (On Campus)</p></p>
Grade scheme:
Graded (e.g. HD, D, C, etc)
Placement component:
No
Fee information:
<a href="http://www.federation.edu.au/locate/unit/itech7400">View unit fees</a>
Requisites
Prerequisite
<p>must have completed <a href="/ords/r/curriculum/catalogue/course?p6_code=ITECH5207" target="_blank">ITECH5207</a></p>
Corequisite
None
Exclusion
<p>must not have completed ITECH7402</p>
Learning outcomes
Learning outcomes
<p>On successful completion of this unit, students are expected to gain the following [K]nowledge, [S]kills and [A]pplication of knowledge & skills</p>
Learning Outcomes
Ref
Outcome
K1
<p>Research and discuss underpinning theories of ethical philosophy and apply these in to a range of scenarios in IT workplace and service environments.</p>
K2
<p>Critically reflect on the principles of industry integrity systems, such as codes of conduct, and synthesize them into daily IT practice.</p>
K3
<p>Determine and justify contemporary approaches to dealing with the social impact of technology in a changing IT service environment.</p>
K4
<p>Appraise IT service management practices and how they assist organisations.</p>
S1
<p>Apply IT service management processes and functions in an organisational setting.</p>
S2
<p>Evaluate cognitive and practical approaches required to manage IT professionals in collaborative global work context.</p>
S3
<p>Demonstrate and coordinate best practice IT service management in an organisational setting.</p>
S4
<p>Utilise professional presentation and communication approaches in a range of IT workplace and service settings.</p>
A1
<p>Implement and use service management processes and practices in a business organisational context.</p>
A2
<p>Apply skills frameworks and develop a career plan in readiness for transition into the IT profession.</p>
Assessment
Learning Tasks and Assessment
Ref
Learning task
Assessment type
Weighting
Learning outcomes assessed
1
<p>Develop skills in the analysis and practical application of theoretical content introduced.</p>
<p>Tutorial Learning Journal</p>
<p>20% - 30%</p>
K1, K2, K3, K4, S1, S2, S3, S4, A1, A2
2
<p>Review and practice of theoretical skills, written skills and knowledge.</p>
<p>In-semester test</p>
<p>10% - 20%</p>
K1, K2, K3, S2
3
<p>Apply theoretical concepts, review and analyse organisational requirements.</p>
<p>Assignment</p>
<p>20% - 30%</p>
K1, K2, K4, S1, A2
4
<p>Communicate research findings using verbal and visually engaging presentation approaches.</p>
<p>Oral poster presentation</p>
<p>20% - 30%</p>
K4, S1, S2, S3, S4, A1
Supplementary assessment available:
Yes
Supplementary assessment information:
<p>Where supplementary assessment is available a student must have failed overall in the Unit but gained a final mark of 45 per cent or above, has completed all major assessment tasks (including all sub-components where a task has multiple parts) as specified in the Unit Description and is not eligible for any other form of supplementary assessment.</p>
Key information
Institute / school:
Institute of Innovation, Science & Sustainability
Discipline:
Information Technology
Study level:
Postgraduate - Coursework
Credit points:
15
EFTSL:
0.125
Field of education:
029999 - Information Technology, n.e.c.
Offering:
<p><strong>Semester 2</strong><p>Melbourne City Campus (On Campus)</p></p>
Grade scheme:
Graded (e.g. HD, D, C, etc)
Placement component:
No
Fee information:
<a href="http://www.federation.edu.au/locate/unit/itech7400">View unit fees</a>
Additional information
Add Info Static Text
Internal reference: ITECH7400 - U3.1